The Hope Factory

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  • Shopify Expert since 04/2013
  • Projects starting at $3,000

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About The Hope Factory

We build beautiful, high-converting online stores for growth-focussed business owners.

With over 8 years of experience (including the development of one of Australia’s most successful e-commerce platforms), Andrew Cox and his team have built over 100 Shopify stores.

So if you’re looking for a highly experienced and creative team to help turn your vision into reality … we’d love to hear from you.

Struggling to choose a Shopify Expert?

This guide will help - http://goo.gl/yyGwFU

We know what it means to have big dreams and a tight budget… we started our business on a shoestring budget 8 years ago.

Why work with us?

★ EXPERIENCE – We have helped 100+ business owners launch and grow their online stores

★ TRANSPARENT – We use simple pricing and clear schedules

★ LOCAL – We have offices in Melbourne and Sydney

★ EXPERTS – We love Shopify... having built and customised 100+ stores on the platform

★ ONGOING SUPPORT – We’ll help you grow your business after your site has launched

As well as one off projects, we also offer ongoing support to a variety of clients.

We love working with positive, passionate and motivated entrepreneurs... so we’d love to learn more about your project ☺

Raksha, Andrew, Matt and the team

☎ 1300 558 588
✉ sales@thehopefactory.com

ps. we're also proud supporters of Kiva (http://goo.gl/km5cSl)

pps. client stories -https://thehopefactory.com/#feature-work

69 Testimonials

Seapia

Raksha Martinovic was more than helpful. She made everything step of building my website very smooth and easy. She responded immediately to my requests and was patient enough when I didn't understand something. Raks suggested apps and different ways to modify my site to obtain what I envisaged. Raks also has a very cheerful and positive attitude that made building my website an enjoyable experience.

SUEZ TECHNOLOGY PTY LTD – Security and electronic solutions

The Hope Factory recently provided a detailed Shopify Website and landing page for my new business. I cannot emphasise enough how professional and helpful they were.
They went above and beyond in showing their care and commitment to my project, in order to produce a fantastic result and on time.
Thank you Hope Factory!

Pop Smile

We really enjoyed working with Matt & Raksha, they were extremely helpful in creating a site that we love!

Three Wise Mums

The Hope Factory have been incredibly easy to deal with. When things weren't exactly right or needed tweaking they responded as soon as they could and with a really good and helpful attitude. Not being an IT person myself they made it very easy to deal with them. I would definitely recommend them to my friends and family.

Luxury Mart

Matt and the team at The Hope Factory have been nothing but professional, helpful and willing to go the extra mile.
The entire process from start to finish was well scheduled and executed, we were able to finish our site ahead of schedule, We worked closely with Raksha and she was extremely helpful, friendly, knowledgeable and always willing to help. I cannot praise her enough.
Will definitely like to work with THF again!

Horseman’s Bookshop & Gallery

Very helpful, knowledgeable and extremely friendly service. Highly recommended.

Bespoke Botanics

The Hope Factory have been strong in their support of building my functioning website in Shopify. Their indepth knowledge of the back end has been so helpful in getting small changes operating within the site.

Aqua Burns Galleria

I have been struggling with my shop design since inception last year. I have used some experts at Upwork but all my visitors were leaving after looking at the home page. Just recently I was on a US TV show about my life and work which has brought more people to my aquaburnsgalleria.com site. I knew it was time to act and hire an Australian Company that I could talk to about the problems and who would understand the needs of my customers. Raksha at The Hope Factory and her team have done an amazing job. Now when customers visit it looks beautiful and easy to use. The new Theme Raksha suggested is so mobile responsive it looks like an app on my iPhone. Now my business is ready to fly thanks to Raksha and The Hope Factory.

Pawprint Pet Tags

The Hope Factory have been very professional and accommodating to everything we needed to set up our Shopify Stores right from the start. They worked within our budget to organise two stores, one for Australian customers and one for our international customers. Raksha has been very helpful and responsive to all our requests.
We highly recommend The Hope Factory if you are wanting to build a Shopify Store.

Pawprint Pet Tags

Very excited about our new website. The Hope Factory have been excellent and Raksha was very helpful and understanding to all our timelines.
Would definitely recommend The Hope Factory with helping build your Shopify Store.

inkpi

I can not thank Matt, Raksha and The Hope Factory team enough for their support, guidance and work over the last few months - they are absolute angels! From our very first conversation I could tell they were good people and I was right. They have gone above and beyond for my project and I am so grateful. Would happily recommend The Hope Factory to anyone, and I will.

Calia Australia Pty Ltd

Great experience so far! Am still and will continue utilising the services of The Hope Factory. Fast, responsive and always on the ball with any issues or concerns. I recommend them to everyone who requires a new store setup, amendments or a complete redesign!

Secret Weapons

The Hope Factory delivered a great outcome assisting us to transition from a legacy wordpress site to a new site on the Shopify Platform. There was a high level of engagement and the team at the Hope Factory were very responsive to our needs and requirements. We were kept up to date at all times and we owned the outcome which was very important to us. The Hope Factory is a professional agency well worth partnering with to enhance your brand an online presence.

Portal 108

From our very first meeting, we knew we had selected the right Shopify experts in The Hope Factory. Matt and the team have helped tweak our website to another level. Giving us advice on the perfect theme, apps that we didn't know about, and some email marketing tips. Our online sales have increased from 20% to 30% of our total business. That's a 50% increase! Don't hesitate to give the team a call. Thanks guys, you're awesome! Connie & Kyla

Cerra Style

When I decided to expand my business online I knew that I'd need a Shopify Expert to help me achieve my goals, and the team at The Hope Factory were just the Experts I needed.

Very quickly they were able to understand my specific requirements and create a beautiful and functional e-commerce site to impress all my existing and new clients.

Thank you to everyone at The Hope Factory for helping me turn my vision into a platform that's easy to use and maintain, and most importantly, is exactly what I wanted.

The Label Co.

I can't express how amazing The Hope Factory are to work with. They take service to the next level! I have been working closely with Raksha Martinovic for the last 6 months and she has not only been available 24/7, I have called her a number of times late on a Friday night or early on a Sunday morning and she is the first to answer and fix any problems with my online store within minutes.

I can't thank these guys enough for the help they have given me and my new Business, and their extreme patience given our little experience with building websites!

Hom Yoga Sydney

These guys are the best. Thorough and everything done quickly.

Raskn Chocolates

For a chocolate company aiming to attract clients a website that is well-designed, functional, eye-catching, highly visible and easily navigable is not just extremely desirable – it is essential to the success of the business.

Hope factory has provided us with a site that incorporates all of these features and more.

Raksha from Hope factory is a great pleasure to work with – always available and willing to offer advice, to put forward constructive suggestions and to make changes as and when necessary.

Raksha has spent hours working on frequent changes we were doing , the best part was , though she was unwell she put all efforts to get the site launched on time .

The choice of Hope Factory to design, develop and manage our website has been one of the most fortuitous decisions that the company has made.

We have greatly appreciated the structured high standard approach in carrying out work and the subsequent support.

Hope factory has far exceeded our expectations and we would sincerely thank Raksha from Hope factory for making our site as desired and exceeding our expectations .

Time-label

Right from the get-go we've had a fantastic experience with The Hope Factory. At the beginning they provided extensive information and gave us all the info we needed to outline what they'd be doing for us, how they worked, their expectations from us as a client and vice versa. Everything was so professional and nothing was left in the dark. From there during the design period, the central dashboard/communications system was fantastic. It provided visibility on where our team members where at, what they needed from us etc. It was great working back and forth on there as everyone was always across what was happening. We had a very tight turnaround deadline when we decided to launch and the support we got was fantastic and met with positivity and a great attitude. Even when we had issues with Paypal from our end, The Hope Factory troubleshooted and worked their very best in rectifying all the issues and getting our website working 100%. We couldn't recommend them any higher - and definitely will be using their services ongoing and on any future projects. Thanks for a 5-star service!

Boomerang Outdoor Equipment

It was great working with The Hope Factory on our site. We chose them to work with because they were convenient to communicate with, and also because of their ethos and quality of work. They did a fantastic job on the website, and we were very happy with what we ended up with. The Hope Factory worked hard to meet our expectations and what we asked for, and were great at communicating with us about these. Definitely recommended!

Progenex

A quick word on The Hope Factory. I have worked with members of this team for a couple of years and have always found them very professional and easy to deal with. I recently updated my Australian and New Zealand websites and it was great to deal with a team who knew a little bit about my business. Most important when things go alittle wrong as they usually do, team members were available to help asap and that's what you need.
Brett
ProgenexANZ

Lulu fashion

To the entire team Hope Factory team I want to say THANK YOU for my new website. I'm really pleased with the overall look it really matches the design I was after.

I'm finding Shopify easy to navigate and logical in it's design which makes it easy for me to manage the website.

I would recommend The Hope Factory to anyone looking to build an e-commerce website.

Kind regards

Lu

My Christmas

I am delighted to recommend The Hope Factory as a provider of beautiful, but also business focused, e-commerce solutions.

When I employed The Hope Factory to rebuild our website on the Shopify platform I had not worked with them before. I could not be happier. with the result, and the professional way the project was managed. Sarah provided great insights into beautiful design but more importantly creating a website designed to make us money - which is critical. The entire team worked incredibly hard to fill a substantial "wish list" of functionality in a very tight time frame.

At this early stage I'm finding Shopify itself easy to navigate and logical in its design. This is a relief because choosing the right system for our POS and e-commerce was such a big decision.

I look forward to engaging The Hope Factory again in the near future to continue improving online efficiencies and customer engagement.

Nicole Keleher
My Christmas

Lily and Linus Books

I highly recommend The Hope Factory - what an awesome team.

I have struggled in the past to find a company who understands internet marketing and back end applications for websites.

The Hope Factory development team understands a complicated brief, can quickly solve problems and more importantly create a seamless shopping experience for the customer, thus increasing conversion rates .

Finally, I have now found my 'go to ' team. Thank you Hope Factory for helping me in my endeavour to be my own boss and entrepreneur.

Cat Hall
Author and Educator
Lily and Linus Books

Merry March

The Hope Factory are AMAZING. Professional, organised, responsive, calm, cost effective, friendly, accountable and they help keep you moving to turn your dreams into reality. Just as their tag line states – turn hope into reality.
Raksha was so easy to work with, she understood my brief and treated it as if it was her own Shopify store. Communication was consistent and open and her expertise blew me away. Matt and Raksha are honest, reliable, creative and exceeded all of my expectations ahead of schedule. Their customer service is outstanding.
The Hope Factory ‘gets it’. They take ownership and get the job done. No question was too much. It is obvious they are a super passionate team of fun professionals who are keen to ensure their clients achieve their end goal.
I look forward to my continued engagement with them along my journey – I know I’ll need them as I continue to grow my business. I HIGHLY recommend them to everyone whether you are starting out or wanting to upgrade your Shopify template. Pick up the phone and let them help you sort out your Shopify experience, it’s well worth it, they’re experts in every sense of the word. This team ‘rocks’ – THANK YOU x

Geoffreys Honey

The team at The Hope Factory are second to none! I engaged The Hope Factory to build my online store as a first time start-up business owner and my expectations were completely exceeded. The team at The Hope Factory were very accommodating and patient with my lack of knowledge in eCommerce and online stores, and they spent time taking me through the various stages and training me along the way. I could not recommend The Hope Factory more highly and will definitely be engaging them again with my next business venture!
Marina Thomas
Geoffrey's Honey

Hepi

Working with Sara and Raksha from The Hope Factory has been a great experience. They were extremely professional, friendly and responsive to my questions and requests. This was my first time creating a website. Sara and Raksha were very supportive to me since I lacked a lot of knowledge and tech know how. Raksha created various videos to help familiarise me with Shopify and trained me further on Skype. They were both very quick to respond to any changes I wanted to make yet patient when I was taking longer making some decisions. Creating this website with them has been an interesting journey and I hope to work with Sarah and Raksha again in the future.

Love By Five

Fantastic web design and building with great follow up support and advice. Any issues were seen to and fixed quickly and efficiently. Thanks Sarah and The Hope Factory!

Brooke and Shannon, Love By Five.

Where I'd Rather Be

Working with Boutique Business Consulting to build our website was a fantastic experience. We were very specific with how we wanted our site to look and perform; Sarah and her team were beyond helpful and provided additional suggestions and tweaks throughout the entire process.

Sarah was amazing to work with, providing guidance and support across all areas of the website and our e-commerce launch. We also worked with BBC for additional business marketing coaching which was very helpful in preparing us to launch our website/brand/product.

Can't recommend highly enough.

Thanks again!!!!

Chantilly Rouge

Sarah & her team were incredibly professional, easy to work with and delivered everything i was looking for on time and above my expectations. As a complete tech novice Sarah made the whole process really easy for me, she explained everything well and the training she gave me before handover made the prospect of doing things myself much less daunting. I have no hesitations in recommending BBC to anyone, especially if you are looking for a cost effective website that doesn't look or feel like you've skimped on anything.

louise farnay

Sarah Drysdale took my job under her wing and handled it with full professionalism. She answered all my queries, executed them immediately and made my life as 'tech terrified' a breeze.

SukiShufu

I have worked with Sarah and her team on two occasions and have now switched all my Shopify and website development requirements for my business to her company. Patient beyond belief, extremely helpful, knowledgable and responsive. She gets it and gets it done quickly and efficiently - Hallelujah!

the vintage coop

Sarah has been absolutely great to work with. She's incredibly patient and efficient. I have a very hard time articulating what I want in a website and Sarah was patient and helpful throughout the whole process. I trust her completely when it comes to working on my site and I still hire her for all work that needs to be done on it. Her prices are incredibly reasonable and she's honest with a great work ethic, which is so hard to find nowadays. I will continue to hire Boutique Business Consulting with all of my future website work. She really took the time needed to get everything done exactly how I wanted it and to make sure I understood how the whole system worked once it was up and running. Thankful for such a good experience.

Fly Babee

I liked BBC's level of communication. The initial forms they sent provided a clear framework to be able to write all of the information that was required. They came back with a first draft of my website that was incredibly close to the final result, meaning they really listened to my initial brief and included everything that I requested. There were very minor changes to be made to polish it up. I find the aftersales service to be very supportive. Highly recommended.

Jean's Home and Family Store

Sarah was very helpful and provided great training as well as answering all my questions and connecting my old and new sites.

She was able to explain things well and understand where I was coming from and sought to provide our business with the best possible solutions.

Louise Hill Design

As a graphic designer selling my own artworks I needed a developer that I could work with that could bring my designs to life on the internet. So we worked together - I designed the pages, supplied the photography and the fonts and the girls at BBC translated it all into a simple, clean, easy to navigate website. It works beautifully and I am already receiving orders for my prints.
I would recommend Sarah Drysdale and her team to anyone looking for a good efficient website solution for their businesses.
Louise Hill - Louise Hill Design

Little Box of Home

Sarah delivered exactly to the brief and did a fantastic job within the agree timeframe. Sarah has always responded to emails quickly and has provided an excellent service.

Celcius Skin Centre / Hair / Tanning / Makeup

I have nothing but praise. The service is amazing, cost affective and always prompt. In 13 years of being in business, Sarah has been, by far the best person I have worked with for all my website needs.It so refreshing to work with another company which deliver results. I cannot recommend her enough and there is no need to look any further than her.

Thank you to Sarah and the team!

Molly's Cradle Wines

Sarah was great to work with and did a good job building our new website.

Molly's Cradle Wines

Treasure Bird

After such a great experience working with Sarah and her company when they built my website from scratch, I decided to ask her to work on my other website which had already been started. Sarah turned the project around quickly and seamlessly and the result has exceeded all my expectations, I am thrilled with it!
In a nutshell, Boutique Business Consulting is e-commerce expertise and customer support at its very best.

Silver Star Charms

After a long and rocky start trying to launch my website on two previous platforms, I decided to move it to Shopify and, based on her great reviews, I approached Sarah from Boutique Business Consulting to handle it. I've been really impressed with Sarah's service, support and in depth knowledge and expertise and I am absolutely delighted with the result and speed of completion.
Affordable, efficient, reliable... I highly recommend Sarah and her team and I look forward to working with her again as my business grows.
Amanda Gosse
silverstarcharms.com.au

Dona Jo Fitwear

Sarah and her team are awesome. They always delivered what we requested and they will keep working until you are satisfied with the job. This is my second time hiring them to upgrade my website and I highly recommend them. Check out www.donajofitwear.com if you want to see the work they did with the design and functionality.

Dona Jo

Saks Melbourne

I am thrilled with Sarah and her team at Boutique Business Consulting. Sarah was able to take my ideas and translate them into a website design which truly represents my brand. Her insights around functionality features and additional apps was also very helpful.

I would be happy to use BBC for any future shopify projects and would highly recommend them.

Regina Peterburgsky
saks.net.au

Dress Temple

We are so happy with our new Dress Temple website.

We found that Sarah spoke in a 'language' that we could understand and she was very clear and comprehensive when it came to the project, the timelines and the ins & outs of our contract.

Sarah was available and quick to respond to our queries at all stages (including after!).

We would definitely recommend Sarah for any similar projects and are very happy with the finished website and the performance of Shopify.

Wild Angel Studios

When it came time to create a website for my business I was overwhelmed and confused with all the options out there. I just wanted to get on with my business endeavors so I contacted several providers and it wasn’t hard to make the choice to go with Sarah from Boutique Business Consulting. What stood out for me was Sarah’s promptness to respond to my inquiry, the level of understanding of what I wanted first go and communicating to me without the jargon of the computer world. Sarah delivered a product I was more then happy with and her after implementation service is impeccable. I highly recommend Boutique Business Consulting for your e-commerce needs. They took away the confusion and frustration of creating a website so I could get on with working on my business.

J'adore Le Boudoir

I love what Boutique Business Consulting has done to my site. Sarah was very professional and honest and was able to work with me, on my current site and work within my budget.
Stage 1 is complete and it looks fantastic! When ready, I will definitely contact Boutique Business Consulting again to continue improving my site.
Boutique Business Consulting is very affordable and highly recommended.

SOS Unleashed

Came across Sarah after reading some fantastic reviews about her work that she has done with Shopify.

Those reviews were not wrong and she did an amazing job of our new website www.sosunleashed.com.au

- Smart Design
- Functional
- Great communication
- Delivered on time

I've already recommended Sarah to a number of business partners and tasked another 2 projects..

You will not be disappointed!

德宝 debao Babyshop

We can highly recommend Sarah and her team. Our requirements for www.debao.de probably stretched Shopify to the max, as we are selling exclusively to China and thus needed to adapt to Chinese taste and needs. Sarah was always supportive, clear in what is possible and what not, and supported us in many choices that had to be made. She is very transparent in managing the development process, avoiding uncertainties. She and her team also supported us in uploading the product catalogue. We launched almost in time against our very ambitious planning, and we are very happy with our site. Products are selling well!

My Messy Room

Our experience working with Sarah from Boutique Business Consulting has been amazingly effortless. She is extremely knowledgeable, and communicates in such a clear and concise format, and so quick to respond to emails. As we swapped our existing store to Shopify Sarah has understood the importance of launching without downtime, and has gone above and beyond to be available outside of regular hours to make sure any problems were dealt with immediately so that things ran smoothly for us. She makes light work of all our requests and we've been really grateful to have had her help, then and in the future as we require changes moving forward. We couldn't recommend her enough.

Mural Mate

Sarah did a great job on all aspects of my site build. We had many discussions about technical and aesthetics matters. She was always readily available to communicate, patient with me and ensured all my requirements were ticked off. Lastly, her business acumen lent additional added-value, especially to those like me, starting their first eCommerce venture.

eska alikai.

I had a good experience with Boutique Business Consulting that consisted of a website build that was quick and manageable.

Fig Tree Jewelry & Accessories

Sarah was very professional and delightful too work with. She has great follow thru and on top of everything. I loved her new ideas and creativity. I would love to work with her again.

Mei Li Paperie

Sara was amazing and our saviour! We made the mistake of hiring a random freelancer who ended up costing us loads of money and making a mess of our site. Sara and her team swept in and fixed all our problems and more!
So was patient and understanding with our non techy selves and was upfront about time and costs for everything. there were no hidden surprises. Even after we were all done Sara has been kind enough to help me with some problems I have come across that have a quick and simple answer. Everything her and her team have done for us was beyond what we imagined for our site.

SOLE 2 SOLE

It's been great working with Sarah and her team. They got my website up in no time at all and gave loads of helpful advice and suggestions! I'm really pleased with the work done and would certainly recommend their services!

Lynette Lim
www.sole2sole.sg

LiveFit Asia

Very responsive and patient...went through many hurdles with app developers to find a way to implement the discounting features we wanted. And most importantly work was done promptly and communication was clear and honest so we were always aware of how things were progressing and any delays well in advance. Will come back to for more.

Sono Vaso Limited

Very straight forward with clear information and guidelines, almost perfect and we could not be happier with the process and the result.

Sportspower Singleton

Very Professional, prompt, and the website looks great,extremely happy with Sarah and the team.

Ginger Says

I found Boutique business Consulting very accommodating, professional and informative. I am extremely happy with the outcome of my website. They were very helpful in jumping in to solve any problems that arose regarding the functionality and look of my site and offered advice to assist me in making decisions that I wasn't sure about. I also found them very affordable.

Body Benefits

We found that working with this expert was brilliant and she went over and above to help us, and actually worked beyond the original brief. Sarah is professional and a perfectionist and it shows in our website. We are thrilled with the result and will continue to partner with Sarah or all or our online solutions. We highly recommend her to everyone!

CharlieBoy Online

It has been incredible working with Sarah on the creation of my website. I really feel she understood what I wanted from the very beginning. She has always been very attentive and helped me with any problems straight away. I loved what we have created together and would highly recommend her to anyone looking to build a website.

Progenex

Great job, great communication, I have and will continue to recommend this team. Brett

Aussie Swim Store

The service Aussie Swim Store received from Sarah at Boutique Business Consulting was outstanding.

The advice & support we received on any issues was instantly assessed and rectified with the explanation being very clear & concise.

Advice on the best way to proceed with Shopify from selecting a template that specifically suited our business to all back end set up was brilliant.

Highly rec

Labelle Invitations

Sarah was absolutely amazing!

She knew about everything that I wanted done and gave so much incredible advice on how to make my store better. She was so prompt with emails and always kept me in the loop.

I would definitely recommend her to anyone and would use her whenever I need anymore work on my site.

Amazing!

Beads and Butterflies

Very quick and so easy to deal with. Was able to answer my questions and made the whole process a pain and frustration free - that would not have been the case had I tried to do it myself! I would definitely recommend Sarah.

cornflowerblue

Here is what Sarah's business partner Therese from cornflowerblue has to say about about Boutique Business Consulting.

"Sarah is amazing to work with. I have been working with Sarah for 4 years. I highly recommend Sarah. She always delivers to a high standard. I am pleased that other businesses will now benefit from Sarah's experience." - Therese Hall - Creative Director cornflowerblue.

Adair Boutique

Fantastic to work with. Response within 24 hours and very helpful.

Online Australia - Plie Boutique

Sarah from Boutique Business Consulting has been such an amazing help for me in starting my online business. Moving my business from a retail shop front to an online only store has been a big learning process, made much easier thanks to Sarah. With all the knowledge I needed, Sarah has helped me every step of the way. Sarah re-vamped my Shopify theme and now sales are going up.

Fowlers Carpets

Sarah from Boutique Business Consulting is extremely professional. She created our new website in Shopify - just way we wanted it. Sarah was quick to answer our questions and her experience with running an online store is invaluable.

Thank you Sarah - we love our new store.

Mary & Marie

If you’re starting a new business or upgrading an existing site, I strongly recommend using Sarah from Boutique Business Consulting. Her knowledge and prior experiences in running a very successful children’s wear website makes her stand out from the others as she knows better then anyone that when starting a web based store. I love my Shopify store! - Laila

Expertise

  • Design
  • Marketing
  • Setup