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  • Shopify Expert since 06/2013
  • Projects starting at $15,000


About Process

Process is a results driven, full service digital agency specialising in crafting striking user experiences and perceptive ecommerce strategy for businesses like yours.

We are leading Shopify experts and focus exclusively on the platform — we know it back-to-front.

From startups to enterprise we’ve been partnering clients that value thoughtful, engaging design for over 12 years. We can assist will all project stages including:

• Strategy
• Branding
• Design
• Development
• Digital marketing
• Optimisation
• Retention
• Photography

Whether you’re starting from scratch or migrating from another platform our highly skilled team work with every step of the way. If your requirements are a little more complex we’ve got you covered too. Let us know if you require assistance with:

• Custom app development
• Custom API integration
• Automate and streamline your ERP, warehouse and fulfilment processes

We’re people people and love collaborating so feel free to stop by our Surry Hills HQ for an coffee and a chat.

Get in touch today to hear how we can help you reach your business goals.

Want to work with us? We're hiring!

69 Testimonials

Mighty Purse AUS

Working with the team at Process on developing our Shopify website, has been a great experience for us.

Andy and Jess have been knowledgable, reassuring, professional and committed, always willing to go the extra mile.

I am someone who doesn’t have all the tech skills and understanding for website development, Jess made me feel comfortable to ask any questions, regardless of how silly they may have been and was always patient, cheerful and understanding.

I learned so much along the way.

When we requested changes to be made, the team always had great suggestions to add.

E.g when we couldn’t decide which font to use, the team showed us several examples very quickly, they threw in some of their own suggestions which was very helpful and enabled us to make a decision faster, without having to spent nights tossing and turning looking for the right answer.

There were several situation like this, where the hard decision making has been made easy for us with the teams help and support.

We were guided consistently from beginning to completion.

We highly recommend anyone to work with Andy and his team.


Process Creative live and breath design and as far as I'm concerned are the country's leading agency when it comes to Shopify and Shopify Plus. Within an hour of meeting Andy, Jess and the team I knew these were people I wanted to work with. Their energy and insight was unlike anything I'd encountered before. True to form the website they delivered to us is exceptional. Beyond simply designing us a new website though Process was able to imbue upon us a surprisingly vast amount of knowledge about Shopify and ecommerce in general. This beyond all else is what I'll remember from my time working closely with Process Creative.


Working with the Process team has been an absolute pleasure from start to finish. Not only did they deliver top notch account/project management, they developed a world class site that was exactly how we envisioned it. Their attention to detail and expert recommendations allowed us to evolve the website during the development process, resulting in a highly optimized site once completed. Their developers have exceptional skills when it comes to Shopify Plus and is able to edit, fix and troubleshoot very quickly and with ease. Would recommend Process to any company looking to build their Shopify store with class.


Process have been great to deal with throughout the project - creating multiple geo-located Shopify Stores. Jess went above and beyond to make sure everything ran smoothly and the whole team was very knowledgable and easy to deal with.

The Wanderers Travel Co.

It has being amazing to work with Process!

Since day one Andy and Jess have proved themselves to operate with a high level of professionalism and efficiency! It’s such a pleasure to deal with Jess on a daily basis as she is simply great in assisting us in our less skilled areas. They really understand the spirit of our business which is crucial to create a bond with our team!


Process are a friendly bunch that you can trust and rely on to perform. They're the first ones we've worked with that know their stuff and actually care to see you succeed. Not all Australian devs are created equal, and Process have shown they're top of pack.


Cocksox approached the team at Process Creative with the task of updating our e-commerce store and refreshing our branding across the site. We have been hosting our online store on Shopify for over four years. While this has been a successful period for us, we had developed a number of specific requirements for the new theme, particularly in regards to the user experience on mobile and tablet devices.

In our initial meeting with we were impressed with their knowledge of the Shopify platform. It was very clear that they understood the balance between cutting edge design and artistic direction, and the key functionality and features that a successful e-commmerce store requires.

Throughout the project, Process Creative exceeded our expectations, and all feedback we provided at each phase was carefully considered and discussed. This communication was vital in the delivery of a site that has truly met our requirements, and will provide a better experience for our visitors and customers.

Jess, Andy and the entire team at Process Creative have consistently demonstrated exceptional technical and strategic methods, delivering a site that maximises the potential of our theme while working within the Shopify framework and the budget for the project.

It was a pleasure to work with Jess, Andy and the entire Process Creative team on this project.

My Green Co.

I was in a real jam and trying to fix an issue I had with my Shopify Store. Andy was good enough to resolve the issue with me over the phone, there and then. I cannot thank him enough - excellent service!! Thank you.

Botany Road

First off, Andy and Jess at Process are great. We had an excellent initial meeting where they brought both very useful technical and creative ideas to the table I hadn’t considered. Great listeners and communicators. Very attentive and on the ball during our build phase. I look forward to a further collaborative relationship through the journey of our business!


These guys are AMAZING. Communication was excellent. As someone who doesn't have tech skills, they made it really easy to understand exactly what they were doing. Andy and Jess were great at considering the unique nature of my business and offered really tailored solutions. Having had a previous web build with a similar budget to compare to, I can say these guys offer exceptional value for money. I got a much better build, and much better service this time around. I have no doubt I will continue to use them in the years ahead.


We had a fantastic experience with Andy and the team at Process. They ensured that all our requests where handled and where very helpful in any changes we needed.

We worked with them to deliver our e-commerce platform with some additional development in a webgl component The technical skills alone in creating this was quite impressive and they did it all with a positive attitude.

We will definitely be working with them in future, and i would recommend anyone who's ready to jump on the shopify platform to go and speak to Andy and his team.

One happy customer!.

State of Escape

Andy and the team at Process Creative have been amazing bringing our new custom Shopify website to life. We were very specific with the brief and the design aesthetic was paramount to us. Andy not only has the technical nous but the design skills to build beautiful ecomm sites which is a rarity. In addition they are great problem solvers and will always come back with solutions rather than problems. We highly recommend Andy and the team at Process Creative.


The Team at Process Creative are very professional and friendly. They are knowledgable on all matters in relation to Shopify and I am most grateful for their help. They help us all the way to the launch of the site. Thank you

Will Hope Love

We required two sites to be designed, built and migrated from a legacy platform. We had complex inventory management and retail/warehouse/logistics requirements that posed some unique challenges. It was a complex build and we had some hurdles to manage but in the end Process came through and delivered a great result that's already converting considerably higher than our previous sites.


We required two sites to be designed, built and migrated from a legacy platform. We had complex inventory management and retail/warehouse/logistics requirements that posed some unique challenges. It was a complex build and we had some hurdles to manage but in the end Process came through and delivered a great result that's already converting considerably higher than our previous sites.

Patricks US

We worked with Process Creative to clone our Shopify store and set up Geo Targeting. We found them to be extremely efficient and very friendly and helpful. They made the whole process seamless and really easy for us. I would highly recommend.


Andy and the team @ Process were great to work with. Having a background in digital marketing and having run my own agency in the past, it was refreshing to finally speak to someone in the industry who actually knew what they were talking about and confident enough to back themselves. I enjoyed working with them and very happy with the end website and design.

Nashdale Lane

Having spent nearly 20 years in sales & marketing management roles in the consumer electronics and IT for large corporations such as Microsoft & Samsung the consistent challenge was finding the best partners to work with. Nowhere is this tougher than in the online and digital strategy side.
In starting our own business it was one of the most biggest challenges that concerned me. From the start I have really enjoyed and appreciated working with Process. Their communications and responsiveness are first rate. Their strategic thinking and solutions based approach is fantastic. Their ability to deliver on time and on budget was excellent.
There's many things that I believe Process offers that is unique in the market but probably one of the most valuable to me is their ability to push back on my ideas as a client for what they believed would be a better solution for my business. In every instance they were right.
Finding a good digital strategy and web development is really hard. Do yourself a favour, save yourself some time and get in touch with Andy, Jess, Susanna etc at Process. You'll be really happy you did.

Bianchi Australia

Andy @ Process was incredibly helpful with our initial website design. He gave our company very good advise at every step.
He also helped facilitate an integration with Lightspeed POS software that was integral to our needs. Very highly recommend the team @ Process Creative.


I contacted Process to help with a facebook pixel tracking issue for my shopify store. They looked into it ASAP and advised that everything was actually ok. It's very rare for me to find a company that has an ethical approach. They could have told me I needed "X" fixed just to get the the job and I would have been none the wiser. To me this is a sign of integrity (that's lacking in the marketplace). Now, when/if I do come across any Shopify issues, I will be using their services for sure. Thank you Jessica :-)

Vitality and Wellness

Over the years I have used a variety of web developers promising the world, but delivering much less. I found Process different from previous developers, they actually did what they said they would do and not only that they were a joy to work with. I would have no hesitation in recommending Process to anyone wanting ease and flow with their website developments.

Fresco Produce Pilbara

Process made it easy to have what I needed implemented completed. They were great at showing examples of other sites they had created what i was after, making them an easy choice to do business with.

Idis Designs

Working with Andy at Process was a breeze.
He was fast and efficient with clear easy communication and went above and beyond what i asked of him.
I will definetly be working with them again in the future.


Working with the team at Process Creative was a great experience. They guided me throughout the 'process' of conceptualising, developing and launching my shopify site. The support they provide throughout the development, and after the launch, demonstrates the commitment the team has to building long term partnerships with their clients. I highly recommend the Process Creative team and look forward to working with them in future.

Abbellire Vita

Working with Andy and the Process Creative Team has been enlightening. They took the time to listen to my queries/concerns and provided informative insight/answers. My Shopify theme was modified and enhanced as per my requirements and invaluable contributions from Andy & his team. They were able to assist with all aspects of my webpage from coding to graphic design. Greatly appreciate all your help and look forward to our continual working relationship.

VOID Watches

We chose Process to help us migrate from Magento to Shopify and the only regret is that we didn't do it sooner. The design was made in-house by ourselves and Andy and the team at process helped us to translate the design into a fully customised working site. Starting to use Shopify has been a learning curve for us and Process has been great help along the way, I'd recommend them to anyone except our competitors...;) //David Ericsson, VOID Watches


Creating a new online store can be a somewhat daunting task. With masses of people promoting their folios on Shopify we eventually settled on Process Creative. Andy ( and his fabulous team) understood my brand and our direction. Having someone who listened to my feedback as a client was invaluable... it meant that the end result was clean, succinct in its focus, and punched far above its weight in terms of beautiful images and simple navigation. I will continue to work with Andy and Process as any online store that intends to grow needs to be constantly updated to be fresh and appealing. Brian Tunks. CEO and Creative Director. Bisonhome


We came across Process Creative right here on the Shopify Experts page. Andy and the team are receptive and very clear communicators who know their work inside and out. We ended up having a tight turn around time frame for our site launch and the Process team worked tirelessly to deliver a clean, user-friendly site that we love.

Four Season Products

We were looking for someone to build a new website for our business and we needed it in record time. We asked the impossible of the team at Process Creative and they delivered. The final product was beautiful, creative and functional. Our store does everything we need it to and is a breeze to work with. The team at Process creative provided everything we asked for. We feel confident our business will continue to grow with the ongoing support from their team.

Mobility Health

We at Mobility Health highly recommend Andy and the Process team. Firstly we were most impressed with there communication, availability throughout the project. Our brief was simple. A smart, clean and easy website to navigate.
Process have exceeded our expectations. Coming from an IT background of over 30 years I know a sharp outfit when I see one. Process would be my choice if you are setting up an Shopify business.

Highly recommend!

Emporium of Natural

Process have been so knowledgeable, professional, helpful and friendly in setting up my Shopify store. To date there hasn't been a Shopify (or marketing) related query that they haven't been able to answer. Process are also excellent at design. I am extremely pleased with the design of the site and get many comments on how great the design is. I'm so pleased Process have designed my Shopify store. I have no hesitation in recommending them. They are great to work with!
Niki, Founder,

Photo Finish Photography

Working with Andy at Process Creative was "interesting" as I'm not IT inclined at all so I was very grateful that he was able to hold my hand through all the IT terms/jargon for all the different things I was trying to achieve and give new interesting ideas/perspectives as well. Andy took the time to understand what was required (even if I used completely different non-IT terms to describe it), review it and was extremely patient throughout the process whilst we tweaked and tweaked the site til it was just right. My clients love the new site as do I and I wouldn't hesitate to recommend Andy or any of his team at Process Creative to help with any of your Shopify store queries!! It's been nearly 6 months and we are using them again on another area I'd like to update on my Shopify store.


Highly recommend Andy and the Process team! Great experience launching our new website. They are professional, timely and extremely helpful in making suggestions to improve site traffic and the user experience. Well done team!
Heidy, Owner, LYC

Glamour fairy australia

The team were available by phone an email during the whole implementation, even when there were a few hiccups they worked over a weekend to assist in ensuring everything was running smoothly.

Kind regards


I reached Process Creative for a local Shopify Expert, and I'm so happy I found them. After first meeting I know Andy is the expert in Shopify platform and he understand what we want. Most importantly their team finished and delivered fantastic wesite with the function we need, highly recommend.

Ocean Mantra

We found Process great to work with. They were super quick to respond and did a great job helping us to upgrade our site. We would definitely recommend them!

The Little Kidswear

I reached out to Process after looking for a local Shopify Expert, and I'm so happy I found them. Although my brief was for a reasonably small job, Andy (who is obviously passionate about ecommerce) shared so much insight in the couple of catch ups that we had. Alessio was super quick and helpful with any technical questions I had about using my store. Happy to recommend.

Your Tea International

As a business, recognised that to better service our customers, we needed to make some improvements to our online store. Key problems included website speed issues, improving mobile experience/conversion, eliminating tech debt and clearly demonstrating our brand story.

The team at Process Creative helped us by building a custom theme with these goals in mind. The project was successful. Our page load speed has drastically reduced. And the website looks beautiful and communicates our story very clearly. The mobile first design process means we've now got an enjoyable mobile experience that converts better than before.

We’ve had no major issues, and the team at Process Creative are quick to move when we need help/something adjusted. Process Creative were instrumental in helping us reach our goals.

Thank you very much!

Australian Centre for Photography

The team at Process are incredible! Friendly, professional and extremely prompt in their response and delivery, Andy and Owen have been a god send.

I can not thank them enough for the effort and time they have taken to accommodate our requests. We have been so expressed by their development and design work and their patience that we have requested further hours to fix other issues on our site.

Highly recommend!

Curvy by Capriosca Swimwear - Curvy Swimwear

Process Creatives knowledge and recommendations regarding theme's and added Apps to help make the website more user friendly and also save us time has been really beneficial. We started our online store in house and have worked with it for a year but realised we needed to take it to the next step but on a limited budget which they were happy to work in with. They have also provided additional suggestions for later down the track as we grow. We have already noticed that our customers and spending longer times on our website, abandoned carts has dropped and our sales have increased.


Having used an existing supplier I did the search around for experts in Shopify and needed someone with greater depth of knowledge in Shopify that could assist with more involved requirements. Speaking with Andy (after experiencing a few others who lead with no options), I felt a great connection as he understood the needs, reeled off solutions and alternatives and understood not just Shopify but how the site needed to function for purpose. No need to say the site was updated with great efficiency. I will continue to use Andy and Process and more than confident to utilse Process for other sites if required.

City Strength

Called them up for an emergency fix. Within no time Andy was onto it and after a bit of troubleshooting fixed the problem and got our store back to optimal operation.
Absolutely fantastic service and very knowledgeable.
Highly recommended!

Pantry Packer

Absolutely brilliant! We has some issues with some work a previous developer did for us. Andy came on board and helped solve the problem. He was fast, professional and well priced. I cannot speak highly enough!

Highly recommend these guys! no job to big or small. :)


Excellent! If you are looking for an agency that will go the extra mile for you, Andy and his team are the one for you. They helped us improve our website by implementing innovative and complex features.
The team was fast, highly efficient and easy to work with. We will definitely keep on working with them in the future and highly recommend them!

Real Chai

I LOVE my new website created by Process Creative. Sales have already increased and we are proud to share our website with new and existing customers. Thanks to Andy's talents our website now truly reflects the high standard of our products. As I've seen other attest, Andy goes above and beyond to meet your requirements and make sure you're happy. If you want someone super helpful, you can trust and who knows Shopify backwards then Andy at Process Creative is your go to guy. Choosing someone to do your web project is hard - I'm so glad we chose Andy. We look forward to continuing to work together in the future.


Andy and the team at Process Creative helped us create a new website that our customers love. They understood our requirements from the start, and helped us through the whole process. Process Creative maintained clear communication, acted in a timely manner, and produced a highly professional and functional website.

The team at Process Creative are Shopify ninjas who brought all our ideas to life. I will continue to work with them for all our business website requirements, and can’t recommend them highly enough.

The Mindful Company

Andy and the team at Process have been wonderful to work with. Andy is responsive, provides honest and commercial advice and feedback, and is always focused on suggesting the best option for the problems presented. He never recommends a solution that results in us incurring unnecessary costs. We highly recommend Process.


The team at Process were great to work with. It took working with 2 previous companies before we found Process.

We had some complex B2B/wholesale requirements which were problematic for the previous teams but no trouble at all for the Process team. They clearly have considerable Shopify expertise and more importantly were able to communicate the platform’s capabilities in easy to understand language. They also have extensive marketing expertise and were able to advise on best practices to maximise sales and conversion.

They were very happy too to show me how to make changes - so I too learnt a few things! I feel more empowered.

Process is now an invaluable parter and we’d not hesitate to recommend their service — they’re the best!

Freedom Foods Group Trading Pty Ltd

Andy and his team at Process Creative were instrumental in guiding Freedom Foods during our on-line store launch process. His understanding of the Shopify platform is excellent, and this extends beyond the front end consumer interface. His pragmatic commercial approach, enabled a forward thinking process to enable successful recommendations in relation to our logistic providers middle-ware interfaces as well as the various payment gateway do's and dont's, to ensure revenue and cost recognition was matched accordingly in a timely manner with our own internal processes.
We are now three months post launch and we are able to build and add to our suite of product portfolio offers within our on-line store. It's exciting to see our consumer orders build over time.

Many thanks Andy and Process


Dean Grice
Innovation and Implementation Manager
Freedom Foods
(Dec 2016)

My Happy Songs

We thought we'd set up our website in Shopify as it sounded really easy. However, once we started we struggled with the complexities of setting up our products due to Shopify's 100 product variant limitation. That's when we contacted Andy at Process.

He created a clever, custom product set up for us to circumnavigate this issue and added dynamic pricing depending on variants chosen. He also generated new and unique functionality to work across the two different consumer journeys within our site.

We found Andy to be creative, practical and very knowledgeable. He's easy to work with and went out of his way to produce several alternative concepts and site prototypes for us to test. On completion of the work Andy suggested creating a screencast for our team showing the different product set up options. This just made everything easy.

We will definitely be using Process for further site development.

You can see our website at


Process Creative built our new Online meat shop and we couldn't be happier! Andy worked with us tirelessly to bring our vision to life and nailed it!

He was prompt and worked with us closely every step of the way, with the result being a beautiful site that perfectly articulates our dream and is extremely user friendly.

I wouldn't hesitate to recommend the Process Creative team, and I know that they will be our first stop for our next venture.


Andy was amazing to work with, great ideas and quick response time, his guidance of us through the back end to help us load new material to our site whenever we need and customising of our site makes it the great tool we needed to expand our 'bricks & mortar' store onto the Shopify platform. Thanks again Andy, I am sure we will be talking again soon as we expand our site going forward.


Andy & the Process team have been fantastic. They helped us build a visually brilliant site, with great usability and a quick/easy checkout process.
Because of our combination of wholesale/retail customers we needed some features that went beyond a basic Shopify store - Process were able to build the necessary customisation, helping our site to meet all our customers needs.
Process inform their work with a great understanding of design as well as a thorough knowledge of all the analytics/seo components of ecommerce.
Highly recommend Andy and the team for anyone looking to create a Shopify store!


They were super helpful, excellent response time and did an amazing job! Highly recommend!!!

Striiv Australia

We needed someone that was able to make small changes to an existing website with relatively quick turnarounds and minimal design assets. Andy and his team were great to deal with and exceeded my expectations, completing all tasks efficiently and at minimal cost. It was the time that Andy took to talk me through the required tasks before and after that really sets Process Creative apart from other developers.


Great to work with, responsive, intelligent and provided a quick turnaround. Based in Sydney, so no language or timezone issues. Process were on the phone to us to introduce themselves and discuss the job within a short time of receiving our enquiry. They put some thought into how to provide the best and most cost effective outcome for us. Would not hesitate to commission them again and recommend to others.

OPUS Design

Andy was great to work with - professional and efficient! He patiently spoke through all the finicky back-end web development with me, and did a great job interpreting our design direction. Thanks Andy! Would recommend!!

Dead Studios

Andy did a great job, was very easy to work with.
Followed our design with out any issues.

Pigment Lab

We had a really good experience with Andy. He listened to our needs & in a timely manner presented us with considered customized options. We will be using Process Creative again & strongly recommend anyone who wants a good quality product, to use them.

Beautyworks Cosmetica

I needed a number of updates and customisation built into my existing Shopify website.
Andy was really quick at getting back to me and everything was executed on time within budget.
I was pleasantly surprised at how efficient and easy it was to work with 'PROCESS'. He also took me through the new theme functions so I am able to manage my shop without a problem.I am very happy with the results!
I would definitely recommend working with Andy from process design to other small companies.
This is what the website looks like with the new updates:

Drukker Designs

Andy was absolutely amazing to work with. We came to him with a large and complex project that only became larger and more complicated and he tackled every one of our requests, every change, and every hiccup during development quickly and efficiently. We were able to get everything done by the original deadline and couldn't be happier with the result.

I hope to continue to work with Process on any future projects we have and can recommend him without reservations.

Australian Modeller Pty Ltd

Process is a great company to work with and they were so helpful in making the finishing touches so that we could launch our store with a bang. They say first impressions last! so we had to have our site looking its best to keep those new customers coming back again and again. Thanks Andy.

Fusion Multisport

Great experience working with Andy

Scope involved updating our website design. Andy really strong in this area with some great ideas and thoughts along the way.

Highly recommend


The experience of working with Process was first class.

FluxFins have created a new innovation in fins for surfboards, and we were looking for a site to be designed and built from scratch. We had a clear concept of our brand, but Andy was the thought leader that turned the brand position into an e-commerce site, bring clarity and UI expertise to the design.

As well as creating a great template, he also built some really smart bespoke coding to deliver some interactive features to the site that increased engagement.

Andy was really easy to work with, proactive with advice, and clearly a technical expertise who helped us navigate a number of related tech challenges.

I would definitely work with Andy again, and would thoroughly recommend Process.



Andy was fantastic to work with.

The site Andy produced for my business continues to be complimented daily. Andy's style is professional, user-friendly and sleek. He is easy to work with and extremely knowledgable on his craft.

I highly recommend Andy to anyone wanting a clean, polished and energetic feel. Andy is versatile and caters for many different vibes.

Suzy O'Rourke

Andy Homan from Process has been fantastic to work with creating my new Shopify Website.

Process have targeted the site specifically to my business needs and the needs of my clients. My business is quite niche and the site is very easy to navigate for clients looking to purchase a custom made or ready to wear millinery creation.

The site is simple, clean and slick and I have had many positive comments from clients since it was launched 6 months ago. It is visually appealing and takes the customer from browsing to purchasing with ease.

I would recommend Process to anyone looking to create a new website or Shopify store.

Campbell & Hall

Very good with excellent technical knowledge and client support.

I'm very happy and confident that I have a team of people supporting my business that I trust and who are as passionate about getting the results as I am.

I consider my business very fortunate in having the process team on board.

I can not rate them highly enough.

Kearns Food

Andy was so great to work with- he was recommended by a friend and we couldn't be happier. He is extremely knowledgeable about shopify & IT in general so he always had answers when we needed them. He is very personable and met with us over coffee a couple of times to explain the shopify process. We wanted to launch our website very quickly and he was able to work with us to meet our needs and expectations. We were up and running in a few weeks! I would highly recommend Andy as a website builder and shopify expert.

Dear September

My whole experience has been very professional, quick and efficient. All questions were answered extremely quickly and professionally and any issues were resolved the same day.

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